Celebrating Independence Day
On July 4th the Biddle Consulting Group office will be closed to celebrate Independence Day. In honor of our nation’s birthday, we’ve posted a reading of the Declaration of Independence that was...
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Fred Huppert Retires
With mixed feelings, we announce the retirement of Fred Huppert. For several years he has been our lead support technician for the OPAC, CritiCall, AutoAAP and C4 software products. If you’ve ever...
View Article911 Dispatchers Can Role-Play and Rehearse Emergency Call Scenarios with...
CritiCall Testing Software, the leading 911 dispatcher testing program for the US and Canada, is pleased to announce the release of its TactiCall 911 software designed to automate the role-playing...
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Personnel Testing in the Public Safety Industry: A Practitioner’s Guide for...
JUST PUBLISHED! Personnel Testing in the Public Safety Industry: A Practitioner’s Guide for Developing Balanced and Defensible Assessments by Dan A. Biddle, Ph.D. and Stacy L. Bell-Pilchard, M.S....
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Research Shows that CritiCall is a Strong Predictor of Emergency...
A criterion validation study with the Florida Highway State Patrol shows a very strong relationship between scores on the CritiCall Pre-employment tests and job performance in an emergency 911 dispatch...
View Article911 Dispatcher Orientation (Video)
Interested in being a 911 dispatcher? Watch this video by Gateway Technical College. It covers the requirements and expectations for doing well in the 911 dispatcher and emergency calltaker field.
View ArticleVideo: CritiCall and Florida Highway Patrol Validation Study
In this video presentation, Dr. Jim Kuthy: Provides an overview of the studies that demonstrate the effectiveness the CritiCall Dispatcher Pre-employment Testing Software Reviews the outcomes of those...
View ArticleNew CritiCall Custom Proof Reading Test
The latest version of CritiCall includes a custom proof reading test. In this video, Victor Muh explains what the test is and how to implement it. If you have any questions about the custom proof...
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Article: Hiring for Skill and Attitude
A recent hiring trend encourages managers to hire job applicants based on attitude more than skill. In this Fall, 2012 article in The Call, Dr. Jim Kuthy and Heather Patchell, M.A. emphasize the...
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Article: Using a Telephone to Improve the Effectiveness of the Pre-Employment...
Public agencies are constantly looking for ways to make their employee selection process more effective without it being more costly. One of the greatest returns on investment, yet often overlooked, is...
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